Usability Lab

A usability lab is a blend of computer, video, and audio equipment that allows a team to closely monitor a user's navigation around a website or application interface without being in the way of the user's experience.

A typical usability lab will consist of a PC for the user that can be monitored from another room. Audio and video of the respondent and of the PC desktop will also be routed to the monitoring room so the team can follow the user's actions at full resolution.

Both the desktop and the user are recorded together, with audio, into a Picture-in-Picture digital file (Windows Media, or Quicktime).

Usability labs are most commonly set-up in market research facilities, but are also successfully used in corporate conference or hotel room environments.

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